Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. 

Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box.

To be eligible for a return, your item must be unused and in the same condition that you received it (resellable condition). It must also be in the original, undamaged packaging.

To complete your return, we require a receipt or proof of purchase, and you must ask for and receive permission to return the product before you send it. Please email us at sales@thetoyfever.com to receive this permission. You will be responsible for shipping charges to return the item.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at sales@thetoyfever.com to let us know your item was defective or damaged. If we still have the item in stock, we will send you a replacement. We must receive and approve the defective or damaged item before refund is given.

We have to be notified right away upon receipt if there is damage to the item or if it has a manufacturer defect so we can resolve this right away.